Change-of-mind returns
You may request a return within 14 days of receiving your order. Items must be unworn and in their original packaging. Refunds for accepted change-of-mind returns are issued as SSENS store credit.
How to request a return
Email sales@ssensjewelry.com with your order number and the item you would like to return. Contact us for return instructions before sending your item back.
Customers are responsible for return postage for change-of-mind returns.
Exchanges
If you would like a different item, contact us at sales@ssensjewelry.com to discuss your request.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, contact us with your order number and a description of the issue. These cases are handled separately from change-of-mind returns.
Nothing in this policy limits your rights under applicable consumer law. The 14-day period, item-condition requirements, return-postage terms and store-credit terms for change-of-mind returns do not limit any remedy you are entitled to by law.
SSENS is operated by JV BWELL PTE LTD.